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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
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Free Shipping:
- We offer free shipping via USPS first class mail and UPS. In most cases, your order will be sent out the same day it is placed, if placed before 2pm EST and items are in stock. Your credit card or Paypal account will only be billed for the items shipped on the day the shipment is made.
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Processing time and Billing:
- In most cases, your order will be sent out the same day it is placed, if placed before 2pm EST and items are in stock. Orders are processed and shipped within a maximum of 48 hours (2 business days). This DOES NOT mean we guarantee the parcel will be delivered within this time. Your credit card or Paypal account will only be billed for the items shipped on the day the shipment is made.
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Out of stock inventory:
- If our store inventory status is wrong, we'll ship the out of stock items as soon as possible at a 20% discount. We will usually ship other in-stock items as scheduled and ship the out of stock item later, as soon as it's available. Depending on the circumstances, we may put your entire order on hold and email you to ask whether you want us to ship the in-stock items right away.
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Transit Time:
- Orders shipped via UPS Ground will take 2 to 6 business days to arrive depending n the service. Orders shipped via the US Postal Service usually take about a week for domestic deliveries and within two weeks for international shipments.
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Delivery and Tracking:
- Orders shipped with USPS provides a tracking number that will provide you with delivery confirmation only. Orders shipped with UPS will have more detailed tracking info. You will be e-mailed a confirmation after your order is processed with this tracking number.
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Weekends and Holidays:
- We do not process or ship orders on weekends or holidays. Please do not count weekends or holidays when calculating transit time. Address We do ship to your billing address and any other address (in most cases gift address).
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Package Appearance:
- All packages are being sent in descret packages.
- Privacy & Security
- Your security is a priority at softsnowlingerie.com. To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure e-commerce transactions. All of your information is encrypted (scrambled) prior to being sent over the Internet to our system. To protect your information once we receive it, we place it on systems behind secure firewalls, which are communication-management computers designed to keep information safe and inaccessible to other Internet users. If your browser doesn't accept the SSL technology, transactions will not be permitted. To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters "https" (rather than "http") located in the URL address window at the top of your browser also indicate that you are using a secure browser. Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! If you have any questions, please feel free to call or email us.We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. If you have purchased from our site or subscribed to one of our newsletters, or entered a contest, we may update you via e-mail of special offers periodically. With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at support@softsnowlingerie.com. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
- Returns & Replacements
- Returns are accepted only in case of prior authorization. If you have a defect in material, quality or the garment was the incorrect size, you must notify Customer Service by email (support@softsnowlingerie.com) within 10 days of the original delivery to request Return Material Authorization (RMA). We will pay the return shipping costs if the product is defective or the return is a result of our error. All returns for no reason other than a packing error, defective goods or otherwise, might result in a 25% restocking fee plus freight costs incurred. All items must be new, clean and unworn with all tags attached. All items must be returned in original packaging. No refund will be given if returned item has been worn or damaged. By law, there are restrictions on the return of some intimate garments. Any garment containing a crotch cannot be returned once they have been removed from their package. They cannot be returned since they may have been tried on and/or worn. Panty garments are not eligible for a refund under any circumstances except for product defects. Items must be received within 10 Business Days once return authorization has been obtained. No returned merchandise will be accepted without a Return Material Authorization (RMA). Softsnowlingerie.com will credit you in the same manner as your original payment within 7 days of receiving the returned item.
- Ordering
- You can place orders easy with for your convenience integrated one page check-out system and use multi addresses shipping option, also gift messages at check-out.
- Payment, Pricing & Promotions
- We accept the safest payments via PayPal (all major credit cards processing platform). As a registered user you will be able to receive promotions via email.
- Viewing Orders
- Only registered users can view past orders under My Account, see tracking numbers in one convenient view.
- Updating Account Information
- Your account information can be updated here.
